Company's
responsibility
We are committed to providing quality after-sales service for our products, including handling repairs, replacements, or necessary adjustments in case of defective or damaged products during the applicable warranty period. Our priority is to promptly address reported issues to ensure your satisfaction.
Warranty Coverage
The warranty period commences from the date of product purchase and remains in effect according to the terms specified in the product documentation. Our warranty covers manufacturing defects and operational issues occurring during normal usage while following the manufacturer's instructions. It's important to note that the warranty doesn't cover damages resulting from misuse, accidents, negligence, unauthorized modifications, or inappropriate environmental conditions. All our products are eligible for extended warranty options for maximum peace of mind.
Limitation
Company's
We disclaim all liability for indirect, consequential, or incidental damages resulting from the use or inability to use our products. Our total liability to the customer will be limited to the amount paid by the customer for the product in question.
Warranty Claim
Process
To benefit from our warranty, we ask that you provide valid proof of purchase. In case of any problem covered by the warranty, please contact our Customer service providing a detailed description of the problem encountered. As part of our procedure, we reserve the right to request additional information or carry out tests to assess the validity of the complaint. If the issue is confirmed to be covered under warranty, please rest assured that we will take all necessary steps to adequately resolve the issue.
OUR AFTER-SALES SERVICE
At JR Energies, our commitment to our customers goes beyond the simple sale and installation of charging stations. We consider every customer as a partner and strive to provide you with first-rate after-sales service.
